Customer Help & FAQ
Answers about ordering, shipping, returns, framing, prints, commissions, and wholesale opportunities.
Frequently Asked Questions
Explore answers to common inquiries about purchasing and shipping our artwork.
Shipping Questions
Yes. We currently ship throughout the United States only. We do not ship overseas.
Most orders are processed within seven business days. Framed artwork, custom projects, and high-volume periods may require additional
Yes. Once your order ships, tracking information will be sent to the email address provided whenever available. Please check your spam folder if you do not see it right away.
All artwork is carefully packaged using protective materials designed to help ensure it arrives safely and in excellent condition.
If expedited shipping is needed, please contact us before placing your order so we can determine whether special arrangements can be made.
Framing Questions
Yes. The distressed and crackled coastal frames are individually handcrafted. Each frame is unique and complements Rodney’s rustic coastal style.
No. Because every frame is handcrafted, the crackling, distressing, texture, and color variations will differ from frame to frame. These variations are part of the artistic character of each piece.
Matted prints are available in White on Brown Coastal Frame and White on Blue Coastal Frame options. Each frame will be unique, while still close enough to display together.
Yes. Artwork may be available as a print only, single-matted print, or matted and framed presentation.
Yes. When purchasing a matted print or framed print, the white matting shown in the product description is included.
Artwork & Print Questions
A giclée print is a museum-quality reproduction created using archival inks and premium papers. Rodney’s giclée prints are produced on archival, acid-free, colorfast materials designed for strong color accuracy and long-lasting beauty.
Under normal indoor display conditions, archival giclée prints can maintain their color and quality for generations when properly cared for and protected from direct sunlight and excessive humidity.
We do our best to display artwork as accurately as possible. However, colors may vary slightly depending on your computer monitor, tablet, or mobile device settings.
Yes. Some original watercolor paintings may still be available. Please contact us if you are interested in purchasing an original piece or checking current availability.
Returns & Exchanges
Please contact us before returning anything. Many questions or concerns can be resolved quickly by phone or email.
Returns must be authorized before being shipped back.
Once authorized, returns are accepted within 30 days of delivery for artwork purchased directly from our website.
Returned artwork must be in original, unused, and unblemished condition whenever possible.
Artwork must be free from damage, marks, scratches, stains, alterations, or blemishes. Matted prints should include original protective materials. Framed artwork should include the frame, backing, hanging hardware, and packaging materials whenever possible.
Custom orders, commissioned paintings, personalized items, clearance items, and final sale merchandise are not eligible for return or exchange.
Because each distressed and crackled handmade coastal frame is individually handcrafted, variations in color, texture, distressing, and crackling are part of the artistic character of the frame. These natural variations are not considered defects or grounds for return or exchange.
Customers are responsible for return shipping costs unless the return is due to shipping damage or an error on our part.
We strongly recommend using a trackable and insured shipping service. Rodney Ferguson Artwork is not responsible for returned items lost or damaged during return transit.
If your artwork arrives damaged or you receive an incorrect item, please contact us within 5 days of delivery. Photographs of the artwork, packaging, and shipping carton may be requested so we can assist promptly.
Wholesale & Business Opportunities
Please contact us directly if you are interested in carrying Rodney Ferguson Artwork in your gallery, gift shop, museum store, or retail location.
We are happy to answer questions about artwork, framing options, commissions, shipping, conservation projects, or product availability.
Website: www.RodneysArtwork.com
Address: 255 Vin Rose Circle SE, Palm Bay, FL 32909
Phone: 704-995-5943
Thank you for supporting independent art, wildlife conservation, and American craftsmanship.